FRIDA Passenger Feedback – we are now launching the next step in digital performance follow-up
25 November 2025
When passengers report issues on vehicles, they often use existing feedback channels – web forms, apps, or other digital contact points. But for many transport authorities, these reports still end up in manual workflows: emails, spreadsheets, and phone calls. It is time-consuming, difficult to quality-assure, and often results in issues not being linked to the correct vehicle or route.
We want to change that.
FRIDA Passenger Feedback receives information directly from your existing feedback solutions – without the passenger having to do anything differently – and translates these reports into structured vehicle inspections in FRIDA. No manual handling. No detours. Directly into your ordinary performance monitoring processes.
What does this mean in practice?
Passenger issue reports are automatically transferred into FRIDA from your digital contact channels, such as web and app
A vehicle inspection is automatically created with the correct vehicle, route, date and time, along with the passenger’s comments and any attached images
The inspection can be sent directly to the operator or first reviewed by an administrator
Everything is logged and follows the same traceability and structure as all other follow-up processes in FRIDA
The result?
Less manual work, higher data quality, and faster feedback throughout the entire chain – from passenger to authority and operator.
FRIDA Passenger Feedback builds on the platform’s core strengths: consolidating data, processes, and communication in one place – without changing the passenger’s existing contact channels. At the same time, we strengthen FRIDA’s role as the collaboration hub within PTSM, where parties meet through clear data flows and digital performance monitoring. A natural step towards a more data-driven and sustainable public transport system.
We are pleased to now offer this functionality to all our customers. Want to learn more or join as a pilot customer? Get in touch with us at Nordic Port!
When passengers report issues on vehicles, they often use existing feedback channels – web forms, apps, or other digital contact points. But for many transport authorities, these reports still end up in manual workflows: emails, spreadsheets, and phone calls. It is time-consuming, difficult to quality-assure, and often results in issues not being linked to the correct vehicle or route.
We want to change that.
FRIDA Passenger Feedback receives information directly from your existing feedback solutions – without the passenger having to do anything differently – and translates these reports into structured vehicle inspections in FRIDA.
No manual handling. No detours. Directly into your ordinary performance monitoring processes.
What does this mean in practice?
Passenger issue reports are automatically transferred into FRIDA from your digital contact channels, such as web and app
A vehicle inspection is automatically created with the correct vehicle, route, date and time, along with the passenger’s comments and any attached images
The inspection can be sent directly to the operator or first reviewed by an administrator
Everything is logged and follows the same traceability and structure as all other follow-up processes in FRIDA
The result?
Less manual work, higher data quality, and faster feedback throughout the entire chain – from passenger to authority and operator.
FRIDA Passenger Feedback builds on the platform’s core strengths: consolidating data, processes, and communication in one place – without changing the passenger’s existing contact channels. At the same time, we strengthen FRIDA’s role as the collaboration hub within PTSM, where parties meet through clear data flows and digital performance monitoring.
A natural step towards a more data-driven and sustainable public transport system.
We are pleased to now offer this functionality to all our customers.
Want to learn more or join as a pilot customer?
Get in touch with us at Nordic Port!