FRIDA is Public Transport’s digital collaboration platform
– from Contract to delivery
The tool provides both the authority (PTA) and the PTO with a shared foundation to plan, follow up, and improve contracted service.
FRIDA is used throughout the contract lifecycle and unites strategy and daily operations – with a structured way of working, shared information, and clear roles.
Functions and roles
Here we describe how different functions and roles benefit from FRIDA.
Head of Public Transport Operations and Executive Management
- Overview of the entire contract portfolio – from vehicles and environment to delivery and customer experience
- Access to key metrics and follow-up in a consistent format
- Strengthens the relationship with PTOs through shared insights and dialogue
Contract Manager (strategic and operational levels)
- Digital support across the entire lifecycle – from start-up to follow-up and close-out
- Easy follow-up of requirements for vehicles, environment, quality, and Traffic
- Deviations are made visible early – enabling proactive improvement work
Vehicle Strategy Lead
- Unified vehicle database linked to Contracts
- Ensures vehicles meet requirements such as age, accessibility, and environment
- Facilitates planning and development of the fleet – supported by both historical and current data
Environment and Sustainability Strategist
- Follow-up of climate impact, energy efficiency, and fuels
- Helps track both contractual requirements and internal sustainability targets
- Creates input for GHG reporting and internal governance models
Vehicle Inspector
- Full support for planning, execution, and documentation of checks
- Handling of deviations, actions, and dialogue – directly in the system
- PTOs receive automatic feedback, including protocols with images and comments
Safety Manager
- Consolidated view of incidents affecting security and work environment
- Identifies patterns and risks – enabling early measures
- A shared archive of events – regardless of which operator reported them
Business Developer and Quality Manager
- Support to ensure deliveries meet service and accessibility requirements
- Data for systematic improvement work
- Clear traceability to follow trends and develop operations
Finance and Performance Controller
- Basis for following up production, compensation, incentives, and penalties
- Ability to link key metrics to contract terms and financial models
- Simplifies budgeting and dialogue with operators
IT and System Owner
- FRIDA is a cloud service – easy to deploy, scale, and maintain
- APIs enable integration with, for example, journey planners, real-time, or data warehouses
- GDPR-secure and robust infrastructure for all contract and delivery data
Users at the PTO
- A shared tool for reporting, follow-up, and dialogue with the buyer
- Facilitates preventive work and self-checks – minimizing the risk of penalties
- All information is role-based – and reaches the right person directly
- Reminders about, for example, inspections and documentation support day-to-day operations