During the exhibition, we demonstrate how Public Transport Supplier Management (PTSM) can be simplified, structured, and fully digitalised with FRIDA – our platform for collaboration between Public Transport Authorities (PTA) and Public Transport Operators (PTO). We will be exhibiting and would be happy to meet you in Hall 2, Stand T35
When passengers report issues on vehicles, they often use existing feedback channels – web forms, apps, or other digital contact points. But for many transport authorities, these reports still end up in manual workflows: emails, spreadsheets, and phone calls. It is time-consuming, difficult to quality-assure, and often results in issues not being linked to the correct vehicle or route.
The service gives public transport authorities and operators a shared, up-to-date, and automated view of which vehicles are used under a contract – and whether they meet all requirements. FRIDA monitors vehicle status in real time, alerts when changes occur, and enables digital handling of exemptions.