When passengers report issues on vehicles, they often use existing feedback channels – web forms, apps, or other digital contact points. But for many transport authorities, these reports still end up in manual workflows: emails, spreadsheets, and phone calls. It is time-consuming, difficult to quality-assure, and often results in issues not being linked to the correct vehicle or route.
The service gives public transport authorities and operators a shared, up-to-date, and automated view of which vehicles are used under a contract – and whether they meet all requirements. FRIDA monitors vehicle status in real time, alerts when changes occur, and enables digital handling of exemptions.